| Description |
Our UK based client is looking to employ a Membership, Administration and Events Officer to their team.
Note: This is a remote working opportunity for SA residents.
This remote role requires a dynamic, driven, proactive and organized individual with strong communication skills, capable of handling a range of administrative and event-related responsibilities.
Key Responsibilities:
Member Engagement and Enquiries:
- Work closely with the Manager to coordinate member engagement and respond to member enquiries.
- Promote membership, increase sign-ups, and enhance member experience.
- Organize and manage monthly new member club tours with committee members and encourage new sign-ups.
Event Coordination:
- Promote and coordinate private events, including bookings for the upstairs meeting room.
- Organize events for members, such as wine tastings, prospective member cocktails, and speaker events, collaborating with local vendors.
- Plan and execute at least 12 member events annually, including speaker sessions and special social gatherings.
Marketing and Promotion:
- Launch and manage digital marketing campaigns to promote membership through Facebook, Instagram, LinkedIn, and Google Ads.
- Work on strategies to boost corporate membership by reaching out to local businesses and targeting senior staff for memberships.
Membership Administration:
- Automate and digitize subscription renewals, including setting up monthly direct debit options.
- Help research and implement new membership card software for door access, bar payments, and member discounting and prepayment.
Communications:
- Manage the weekly email newsletter, highlighting activities, events, and member updates.
- Transition email communications to MailChimp or a similar platform.
Committee Support:
- Attend and minute committee meetings, ensuring timely follow-up on action points and tasks.
- Coordinate volunteer bar shifts to ensure events run smoothly and profitably.
Financial Administration:
- Support the Treasurer in maintaining accurate financial records, updating the Xero accounting system, and helping with bookkeeping tasks.
- Coordinate and track vendor/supplier relationships to ensure accurate invoicing and payment.
Technology & Innovation:
- Research and implement new technology and systems to improve membership administration and event management.
Requirements:
Qualifications & Experience:
- Relevant post matric qualification advantageous.
- Proven experience in the hospitality or food and beverage industry.
- Strong administrative experience, including managing invoices, suppliers, and bookkeeping tasks.
- Event management experience is a plus.
Skills & Competencies:
- Strong communication skills, with the ability to adapt engagement strategies to cater to both tech-savvy and less tech-confident members (many of whom are retired).
- Excellent organizational skills with the ability to multitask and manage various projects simultaneously.
- Basic knowledge of accounting/bookkeeping software (experience with Xero is preferred).
- Comfortable using digital marketing platforms and tools (Facebook Ads, Google Ads, MailChimp, etc.).
- Ability to work remotely and independently while collaborating with a team.
Personal Attributes:
- Proactive and self-motivated.
- Detail-oriented and solution-focused.
- Friendly and approachable, with a customer service mindset.
- Ability to work effectively with diverse teams and individuals.
- Dynamic and driven
- Highest level of integrity
- Ability to work independently
Please note should you not receive a response within two weeks of applying you may assume that your application was unsuccessful.
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