| Description |
Our client in the Automotive Industry based in Centurion, Gauteng is currently looking to employ a HR Consultant and Dealer Coach.
Requirements:
- Diploma / Degree in: Human Resources / Psychology / Industrial Psychology / Business Management.
- COMENSA Accreditation.
- Minimum 5-8 years of experience in the automotive industry.
- At least 3-5 years of direct experience in coaching individuals or teams, ideally within a business context or in a sales/service environment.
- 5-8 years of working experience in human resources, including consulting and training.
- Experience in customer experience, sales teams, and service departments to improve performance.
- Expertise in developing action plans, delivering coaching sessions, and guiding individuals through change and improvement processes.
- Ability to manage multiple projects simultaneously while ensuring timely and successful outcomes.
- This role requires travel both within and outside of South Africa, so a valid driver’s license and passport are essential. Own transport is also required.
Responsibilities and expectations but not limited to:
Human Resource Consultant:
- Integrate people strategy and company objectives with dealer requirements and HR service offerings.
- Support training development within the delivery organisation, including reviews, gap assessments, and sourcing and advising on learning strategies and content.
- Support internal communication strategies for development and planning for internal and external stakeholders.
- Research, prepare communication materials, and deliver presentations, providing recommendations based on best practices and expertise.
- Lead or support the design, development, and implementation of talent management and development programs such as succession planning and leadership development.
- Develop creative strategies, methods, and tools to assess organisational development and human performance and measure progress in achieving objectives.
- Prepare plans and costings for projects / initiatives and lead internal project teams and external service providers.
- Market company services to the dealer network.
- Ensure effective time management, balancing HR services across Elite Dealers and other KPI-related activities.
- Identify and assess human performance-related business improvement opportunities and share innovative human performance concepts.
- Research, develop, and share human performance reference materials to contribute to the company’s knowledge capital.
Coach:
- Coordinate and schedule regular meetings between the dealership team and coach to review progress and align on objectives.
- Conduct gap analysis and root cause analysis within the dealership, evaluating staff capabilities, customer service, sales processes, and operational efficiency.
- Develop action plans with dealership staff to address identified gaps and align with dealership goals.
- Provide ongoing coaching and support to ensure successful implementation of action plans.
- Monitor progress and recommend adjustments as necessary.
- Help staff establish sustainable routines to make the implementation of action plans a habit.
- Regularly assess the effectiveness of coaching programs and make data-driven adjustments to improve results.
- Stay up to date with the latest trends and best practices in automotive sales, aftersales, and customer service to ensure coaching is relevant and impactful.
- Build strong relationships with dealership management and staff to foster a collaborative and productive coaching environment.
Key Performance Areas:
Strategic People Planning:
- Engage with dealers to understand recruitment requirements linked to psychometric assessments and development needs.
- Align company’s training offerings with dealer development needs.
- Coach Dealer Management in aligning people development plans with brand values and customer service goals.
- Guide on the appropriate selection and assessment tools (e.g., psychometric assessments).
- Assist with the induction and onboarding of new recruits at dealerships.
- Communicate recruitment initiatives and available HR services to dealers.
People Development:
- Oversee the development of meaningful individual/team development plans.
- Support and coach dealers in creating and linking individual/team development plans with training offerings.
- Assist in coordinating psychometric assessments for new or existing staff.
- Advise on succession planning, training, and career development opportunities.
- Interpret and evaluate cultural, environmental, and leadership factors impacting dealer performance, offering solutions to address them.
- Promote alignment of performance indicators with brand values and customer service growth.
Reward and Recognition:
- Advise dealerships on the benefits and impact of positive and timely reward and recognition practices.
Leadership Development:
- Facilitate working groups, teams, and brainstorming sessions to increase performance and efficiencies.
- Mentor Dealer Principals and managers on performance management, using LMS (Learning Management Systems).
- Monitor LMS updates and ensure compliance with service level agreements (SLAs).
- Foster positive internal relationships and provide feedback to improve service offerings.
Project Management:
- Manage the completion of assigned projects, ensuring alignment with company and dealer network needs.
Internal Support:
- Support company events such as certification examinations, product launches, and department workshops.
- Attend roadshows and stay current on HR trends, brand values, and strategy.
- Ensure timely reporting and adherence to internal processes (e.g., expense claims, monthly schedules).
- Assist with HR audits and analysis of trends within Elite Dealers.
- Contribute to annual Customer Satisfaction Survey completions.
If you do not hear from us within two weeks of applying, you may assume that your application was unsuccessful.
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