| Description |
Our client in the IT Industry based in Port Elizabeth is currently looking to employ a Regional Business Development and Operations Manager
Requirements:
- Minimum of 5 years of experience in business development, sales, or operational management within the IT MSP industry.
- Proven track record of achieving sales targets and driving business growth, particularly in selling SLA-based IT solutions.
- Strong understanding of IT Managed Services, including: Proactive monitoring and maintenance, Cloud computing and cybersecurity, Network and infrastructure management, Helpdesk and end-user support.
- Strong leadership and team management skills.
- Excellent communication, negotiation, and interpersonal skills.
- Proficiency in Microsoft Office Suite, CRM software, and IT service management tools (e.g., ConnectWise, Autotask, or similar).
- Knowledge of the Port Elizabeth/Eastern Cape market is highly desirable.
- Deep understanding of SLA structures and their value proposition for clients.
- Adaptability and resilience in a fast-paced environment.
- Familiarity with ITIL frameworks and best practices in IT service delivery is a plus.
Responsibilities and expectations but not limited to:
Business Development:
- Identify and pursue new business opportunities in the region, specifically targeting clients in need of IT Managed Services and SLA-based solutions.
- Build and maintain strong relationships with key clients, stakeholders, and partners in the IT and business sectors.
- Conduct market research to identify trends, opportunities, and competitive positioning within the IT MSP industry.
- Develop and implement strategic plans to expand the company’s market presence in the Eastern Cape, with a focus on SLA-driven IT services such as: Proactive IT support and maintenance: Network and infrastructure management, Cloud services and cybersecurity solutions, Data backup and disaster recovery, End-user support and helpdesk services.
- Prepare and deliver compelling presentations, proposals, and pitches to potential clients, emphasising the value of SLA-based IT solutions.
- Collaborate with the marketing team to create targeted campaigns that support business development efforts in the IT MSP space.
- Monitor and report on sales performance, ensuring targets are met or exceeded
Operational Management:
- Oversee the day-to-day operations of the Port Elizabeth office, ensuring efficiency and compliance with company policies.
- Manage and mentor a team of technical and administrative staff, fostering a positive and productive work environment.
- Develop and implement operational strategies to improve processes, reduce costs, and enhance service delivery for IT clients.
- Ensure the office meets all financial, legal, and regulatory requirements.
- Monitor and manage budgets, resources, and inventory for the regional office.
- Address and resolve any operational issues or challenges promptly, ensuring minimal disruption to client services.
If you do not hear from us within two weeks of applying, you may assume that your application was unsuccessful.
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