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Student Advisor (Undergraduate and Postgraduate)

Reference PE003241
Location Gauteng, Midrand
Salary Interval Monthly
Package None-negotiable
Description Our client based in Waterfall, Midrand is currently looking to employ a Student Advisor (Undergraduate and Postgraduate).

Requirements:
  • 3 Year Diploma / Bachelors Degree (NQF level 7) in Business / Marketing / Public Relations / Communication field or Similar.
  • Minimum of 2 years Sales Consultant/ Customer Relations Consulting experience.
  • Telephone Etiquette.
  • Customer Service Focused.
  • Target driven with an ability to handle pressure.
 
Responsibilities and expectations but not limited to:
Database Capturing and Integrity:
  • Ensure all database (interest cards, telephonic enquiries, walk‐ins) secured is captured accurately and in full on STASY.
  • For leads that are integrated into STASY (e.g. website leads, online applications etc.) ensure that all additional student personal information is captured.
Consultations:
  • Responds telephonically to all enquiries within 48 hours of query (where telephone number has been supplied).
  • After the initial telephone call, send all necessary information via email.
  • Responds to and consults with, if necessary, all applications not yet consulted with.
  • Conducts follow up calls with all enquiries within 5 working days of initial contact.
Applications:
  • Secure applications by following the consultation process with all leads and enquiries.
  • Follow up with unpaid online applications to secure payment and necessary certified supporting documentation.
  • Complete required weekly follow up calls to secure applications.
  • Achieve set individual application targets as determined by Head: Student Recruitment (Distance).
  • Drive applications to accept offer of admission and pay the required pre‐registration fee.
Registration Targets:
  • Achieve individual registration target as determined by Head: Student Recruitment (Distance).
Stakeholder Management and Customer Service:
  • Internal customer points to note ‐ interaction with his/her team members, interaction with other campus staff outside his/her team, interaction with Campus Senior management and Campus Head.
  • Manages relationships in accordance with policies, procedures and legal requirements.
  • Ensures and enables clear and open communication between the stakeholders and the brand.
  • Conducts regular meetings with stakeholders.
 
If you do not hear from us within two weeks of applying, you may assume that your application was unsuccessful.

How to Apply

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