| Description |
Head of Employee Assistance Programs (Healthcare Industry)
Parktown, Johannesburg
Requirements:
- BA (Hons) Psychology (mandatory).
- Bachelor’s degree in Business Administration, Management, Finance, or a related field (advantageous).
- 8+ years of experience in a Managerial role.
- Proven experience in strategy execution, operations, and financial management.
- Vast experience in the Corporate Sector.
- Experience managing teams, performance measurement, and staff development.
- Relevant experience and knowledge in the Employee Wellness Programme (EWP) and Wellness Industry.
- Strong background in Client and Stakeholder relationship management.
- Knowledge of mental health, crisis support, and workplace behaviour.
- Must be available as required, including outside standard hours, as this is a managerial role with no fixed schedule.
- Ability to align programs with business goals and promote employee well-being.
- Ability to resolve workplace crises, conflicts, and emergencies.
- Skills in tracking program success, reporting insights, and maintaining confidentiality.
- Strong problem solving and analytical skills.
- Proficient in Microsoft Word, Excel and PowerPoint.
- Excellent communication (both written and verbal), negotiation, and closing skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Valid driver’s licence and own reliable vehicle is essential.
Duties:
- Develop and execute the division's strategy to achieve long-term objectives, translating it into actionable plans and ensuring effective implementation.
- Expand business and improve brand awareness through targeted strategies and initiatives, with a focus on the corporate sector.
- Build and maintain relationships with key industry players, positioning the company as a preferred service provider and expert.
- Establish and enforce procedures to maximize operational efficiency and productivity.
- Develop, implement, and maintain business contingency plans.
- Control costs effectively to maintain profitability.
- Ensure the delivery of exceptional service across all operations.
- Manage the division’s budget, implement cost controls, and drive profitability to surpass budget and prior year targets.
- Improve staff performance measurement and management.
- Identify, attract, and retain talented individuals for key positions, ensuring succession plans are in place.
- Identify and address staff development needs through targeted training plans.
- Ensure compliance with all regulatory, legislative, and ethical standards.
- Ensure requirements for the maintenance of Industry Body memberships and registrations are met and maintained.
- Review and sign off on Client and Service provider contracts and Service Level Agreements (SLA).
- Review and sign-off of departmental Standard Operating Procedures (SOP) and Process Documents
- Periodic Quality Assurance on services and reviews on ISO Compliance within the department.
- Review and analyse reports for clients to ensure alignment with their needs, expectations and SLA’s.
- Meet regularly with strategic clients to maintain strong relationships and address concerns.
Kindly be advised that should you not receive a response within two weeks of applying, please consider your application unsuccessful.
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