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Senior Sales Administrator

Reference PE003303
Location Gauteng, JHB - Northern Suburbs
Salary Interval Monthly
Package None-negotiable
Description Our client in the IT and Cyber Security Industry based in Bryanston, Johannesburg and Surrounds is currently looking to employ Senior Sales Administrator.

Requirements:
Proven work experience in a similar role and industry essential.
 
Required Skills:
Industry-Specific Knowledge:
  • Understanding of ICT Products and Services: Familiarity with ICT products like Cloud, Microsoft licencing, managed services, security, connectivity etc
  • Knowledge of Billing and CRM Systems: Experience with CRM and billing systems
Administrative and Organizational Skills:
  • Data Management: Proficiency in capturing accurate records and databases.
  • Time Management: Effectively managing deadlines for quotes, orders, and related administrative tasks
Communication Skills:
  • Internal Collaboration: Strong written and verbal communication for coordinating with sales teams, operations, and finance.
  • Customer Interaction: Professional and friendly communication for handling queries, confirmations, or complaints.
  • Problem-Solving: Resolving conflicts or misunderstandings with diplomacy.
Technical Proficiency:
  • CRM and Sales Tools: Expertise in using Customer Relationship Management systems and feasibility platforms.
  • General IT Skills: Proficiency with MS Office
Attention to Detail:
  • Accuracy in Documentation: Ensuring precision in quotes, contractual documents, and customer data to avoid costly errors and time.
Flexibility and Adaptability:
  • Fast-Paced Environment: Ability to handle last-minute changes or requests and urgent customer needs.
  • Learning Agility: Willingness to adapt to new tools, processes, or technologies.
Teamwork and Initiative:
  • Supportive Attitude: Proactively assisting sales reps and other departments to achieve common goals.
  • Problem Ownership: Taking responsibility for resolving administrative roadblocks without always needing direction.
 
Key Performance Areas:
Sales Support and Coordination:
  • Processing Sales Orders: Accuracy and timeliness in managing quotes delivery, contractual documents like cancellations and realignments, and order entries.
  • Sales Team Enablement: Providing administrative support, such as preparing basic proposals or managing queries.
Customer Relationship Management (CRM):
  • Data Accuracy: Capturing and maintaining up-to-date and error-free customer/order information in the CRM.
  • Customer Queries: Timely and effective handling of customer inquiries and escalations.
Process Optimization:
  • Workflow Efficiency: Streamlining administrative tasks and identifying areas for automation or improvement.
  • Collaboration: Coordinating between sales, projects, operations, and finance teams to ensure smooth workflows.
  • Order Fulfilment: Ensuring timely processing and delivery of orders to customers.
Communication and Collaboration:
  • Internal Communication: Acting as a liaison between the sales team and other departments, such as logistics or finance.
  • Customer Communication: Maintaining a professional tone when addressing queries, confirmations, or complaints.
  • Documentation: Producing clear, accurate, and well-organized sales documentation.
Customer Satisfaction:
  • Service Levels: Ensuring administrative support meets agreed-upon timelines and quality standards.
  • Issue Resolution: Promptly addressing errors, delays, or miscommunications that may impact customers.
  • Feedback Implementation: Supporting improvements based on customer and sales team feedback.

 
If you do not hear from us within two weeks of applying, you may assume that your application was unsuccessful.

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