Reference	PE003431
Location	Eastern Cape, Port Elizabeth
Salary Interval	Monthly
Package	None-negotiable
Description	Our client, an IT company servicing the hospitality industry, is currently looking to hire an On-Site Service Delivery Manager. Responsibilities: Responsible for keeping up to date on knowledge base for all company products. Responsible for overseeing new installs, add-ons/upgrades and support calls are for all company products. Responsible for ensuring Installation Toolboxes are maintained at Par Levels and ensure sign out procedure of the toolboxes is maintained. Responsible for implementing new installation procedures, communicated by Senior Management, implementing the standard, and monitoring installations regularly to ensure standards are maintained. Responsible for overseeing that Installation / Support checklists are submitted as per procedure. Oversee technical training of all the Installation and Support technicians to the standard, ensuring all training is documented, and first vetted by our internal training department and Senior Management. Ensure that the regions which fall under our EC office also are trained to the set standard and are monitored periodically by visiting the regions. Regular site visits to new installations, as well as regular visits to customer who have recently had support calls completed onsite. Responsible for Onsite meetings (New Sites / High Priority / Critical Issues). Meeting minutes to be taken and communicated to the relevant parties. Responsible for monitoring Daily Schedules of Installation and Support technicians, therefore ensuring all appointments are handled in a timely manner. Liaise with the technical co-ordinator(s) during office hours to ensure calls are dispatched effectively and monitor coordination of onsite calls after hours. Responsible for management of onsite calls for Installation and Support technicians (E.g. Tech whereabouts, Progress, ETA, etc) Liaise with the Setup Department to ensure all setup deadlines, stock testing deadlines are met. Monitoring of Dashboards – Onsite Calls, Setup Department, SLA dashboard, Installations. Responsible for maintenance of One Drive repository for Images and software for all company products. Spot checks on Tools / Assets for Installation and Support technicians, including checking images once a month. Responsible for hosting general stand up meeting with Installation and Support technicians each week, compiling minutes for the meeting and sending to Senior Management. Responsible for ensuring Standby handover checks are completed each week. Responsible for compiling Standby roster each month (To be submitted to Senior Management for approval) Maintain a consistent high standard of service delivery for ALL company customers in the Eastern Cape. Delivering and maintaining a high standard of communication with staff and clients Always be aware of ALL service delivery aspects of our clients. Responsible for executing day to day tasks given by Senior Management. Reporting to Senior Management for any aspects of the above duty list. Requirements: Experience in a similar / management role in the IT industry. Matric + IT Qualification Drivers and Own Reliable Transport Please consider your application unsuccessful should you not receive a response within 2 weeks of applying.

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IT On-Site Service Delivery Manager

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