Our client, based in North End, Port Elizabeth, is seeking to appoint a Receptionist / Customer Service Administrator to join their team.

Requirements:

• Minimum 2–3 years' experience in a customer service, front desk, or administrative role.
• Excellent verbal and written communication skills.
• Confident and friendly telephone manner.
• Strong organisational skills and attention to detail.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office; experience with Pastel is advantageous.
• A positive, proactive attitude and a willingness to go the extra mile for customers.

Responsibilities: 

• Front of House Duties:
  • Answering and directing incoming telephone calls professionally.
  • Welcoming and assisting walk-in customers at our showroom.
  • Managing WhatsApp and chatbot queries efficiently and warmly.
• Customer Service and Sales Support:
  • Processing orders and generating accurate quotes.
  • Following up on outstanding and pending customer orders.
  • Assisting with key account management and providing after-sales support.
  • Re-engaging with past customers to rebuild relationships and regain business.
• Sales Growth and Development:
  • Identifying growth opportunities through proactive outreach.
  • Cold calling and tele sales to expand customer base.
  • Supporting marketing initiatives by capturing leads and feedback.
• Administrative Support:
  • Handling and processing product repairs and credit requests.
  • Compiling and submitting accurate documentation to support credit requests to the Finance Manager.
  • Maintaining internal systems and databases for customer service records and order tracking.

If you do not receive a response within two weeks, please consider your application unsuccessful.