Our client, an IT company servicing the hospitality industry, is currently looking to hire an Onsite Support and Installation Technician based in George, Western Cape.

Requirements:

• Grade 12 / Matric is essential. 
• A+ and / or N+ certification or equivalent technical experience. 
• Minimum 1 years’ experience in IT hardware support or onsite technical installations. 
• POS, retail, or hospitality technology experience preferred. 

Responsibilities, but not limited to:

1.  Onsite Support and Troubleshooting: 

• Provide onsite support for new installations or escalated support issues.
• Troubleshoot and resolve basic hardware faults (e.g., printer failures, device disconnects, power issues).
• Replace faulty components (e.g., power supplies, printers, terminals) when required.

2.  Hardware Installation & Hardware Setup:

• Perform onsite installation and setup of POS hardware components onsite (terminals, printers, scanners, cash drawers, kitchen display systems, etc.).
• Mount and connect devices to required peripherals (LAN, power, network switches).
• Ensure that all POS devices are physically and technically operational prior to go-live.
• Install and secure networking equipment.

3.  Onsite Configuration and Testing: 

• Configure BIOS settings, network parameters (e.g., static IPs), printer paths, and display settings.
• Load and configure POS client software (under guidance of internal team).
• Conduct full onsite testing of hardware functionality before handover to support or client.

4.  Client Liaison and Go-Live Support:

• Represent the company professionally while onsite.
• Provide guidance and brief user orientation during go-live or handover stages (Occasionally). 
• Communicate client concerns or potential risks to internal project/support teams.

5. Documentation and Feedback:

• Accurately complete hardware installation and service checklists.
• Log work completed (photos, notes, client sign-off) using the internal system or mobile app.
• Report any irregularities or follow-up actions to the Installation Coordinator or Onsite Support and Installation Manager.

6. General:

• Collect and return hardware stock from office as needed.
• Maintain company-issued tools, devices, and vehicle (if applicable).
• Participate in internal training or technical refreshers.
• Assist during major upgrade or multi-site rollout projects.

Please note that only shortlisted candidates will be contacted. Please consider your application unsuccessful should you not receive a response within two weeks of applying.