Our client, an IT company servicing the hospitality industry, is currently looking to hire an Onsite Support and Installation Technician based in Port Elizabeth.

Requirements:

• Grade 12 / Matric is essential. 
• A+ and / or N+ certification or equivalent technical experience. 
• Minimum 1 years’ experience in IT hardware support or onsite technical installations. 
• POS, retail, or hospitality technology experience preferred. 
• Drivers and Own Reliable Transport Essential. 

Responsibilities, but not limited to:

1.  Onsite Support and Troubleshooting: 

• Resolve onsite technical issues and hardware faults during or after installations.
• Replace or repair faulty POS equipment (e.g., power supplies, printers, terminals).

2.  Hardware Installation & Hardware Setup:

• Install POS terminals, printers, cash drawers, scanners, and kitchen display systems.
• Connect all equipment to necessary power, LAN, and networking infrastructure.

3.  Onsite Configuration and Testing: 

• Configure BIOS settings, network parameters (e.g., static IPs), printer paths, and display settings.
• Load and configure POS client software (under guidance of internal team).

4.  Client Liaison and Go-Live Support:

• Deliver professional, client-facing support during go-lives.
• Communicate concerns or risks to internal teams.

5. Documentation and Feedback:

• Complete installation checklists and log work using mobile tools.
• Ensure accurate photos, notes, and client signoffs are captured.

6. General:

• Collect and return hardware stock from office as needed.
• Participate in internal training or technical refreshers.
• Assist during major upgrade or multi-site rollout projects.

Please note that only shortlisted candidates will be contacted. Please consider your application unsuccessful should you not receive a response within two weeks of applying.