Our client in the Retail Industry is currently looking to employ a Store Manager, to be based in Port Elizabeth, East London and Mthatha.

Requirements:

• Matric / Grade 12.

• Diploma or Degree in Retail Management, Business Management, or relevant commercial qualification (advantageous).

• Minimum of 5 years’ experience in Retail Store Management.

• Experience with SAP / Unisolv / Qlikview / Kronos will be an advantage.

• Strong leadership, financial management, and people management skills.

• Excellent customer service orientation and ability to drive sales.

• Proficiency in MS Office (Word, Excel, PowerPoint, Outlook).

Responsibilities:

Financial Management:

• Assist with budget preparation and management within the store.

• Allocate store funds and define financial objectives.

• Maintain financial and statistical records.

• Oversee all banking functions and ensure effective cash management.

• Optimise store profitability and control expenses within budget.

Stock and Inventory Management:

• Manage all aspects of store inventory, including ordering, monitoring, and reporting.

• Conduct and oversee bi-annual stock takes.

• Control shrinkage and ensure correct stock levels.

• Investigate and resolve negative GP values and dormant stock issues.

• Ensure stock in storage locations balances with system records.

• Monitor goods in transit and out-of-stock levels daily.

Sales and Merchandising:

• Ensure the store achieves sales targets across all departments.

• Coordinate and implement promotional activities.

• Monitor competitor activity and market trends.

• Maintain outstanding store condition and visual merchandising standards.

• Plan and implement store layout to maximise sales and customer experience.

Customer Service:

• Deliver above-expectation customer service at all times.

• Resolve customer queries and complaints efficiently.

• Ensure loyalty programmes and customer request systems are actioned.

• Drive new loyalty signups continuously.

Team Management:

• Lead, train, mentor, and develop the store workforce.

• Manage performance reviews, personal development plans, and succession planning.

• Oversee scheduling, staffing, and HR administration (leave, hours, payroll inputs).

• Manage and utilise workforce management systems effectively.

• Build and maintain strong employee relations.

General:

• Ensure housekeeping, safety, and hygiene standards are maintained.

• Adhere to policies, SOPs, and company regulations.

• Ensure compliance with health and safety requirements.

• Uphold professional appearance and conduct at all times.

Please be advised that if you do not receive a response within two weeks of applying, you may consider your application unsuccessful.