Our Client in the FMCG Industry is seeking to employ a Regional Workshop and Spares Manager to their team based in Johannesburg South.

Requirements:

• Matric (Grade 12)
• Relevant post-matric technical qualification, preferably N4 or higher, in one of the following fields: Millwright, Engineering, Automotive.
• Strong technical understanding of workshop and spares environments.
• Proven experience managing workshop and/or spares operations.
• Stock management and inventory control experience.
• Hands-on experience in customer relationship management.
• FMCG sector experience essential
• Proficiency in MS Excel, Word, and Outlook.

Responsibilities, but not limited to:

• Manage workshop and spares operations across Johannesburg and surrounding areas.
• Lead and manage a team of approximately 12 staff members.
• Monitor and drive technician productivity and efficiency targets.
• Maintain adequate stock levels to prevent backorders and meet service timelines.
• Conduct quarterly stock controls.
• Drive service efficiencies to ensure excellent service delivery to customers, technicians, and branches.
• Handle customer queries, complaints, and related documentation.
• Conduct follow-up calls and perform service delivery spot checks.
• Oversee spares administration, including job card analysis, invoicing, and related tasks.
• Manage company vehicle maintenance.
• Prepare and manage customer quotations.
• Visit clients and maintain strong customer relationships.
• Assist with warranty claim processing and follow-ups.
• Ensure processes are effectively implemented and executed.
• Submit reports and communicate progress or issues as needed.

Please note that should you not receive a response within 2 weeks of applying, you may consider your application unsuccessful.