Our Client,  is seeking to employ an experienced Client Support and Operations Supervisor, to their team based in Newton Park, Port Elizabeth.

Requirements:

• 3–5 years’ experience in a client service, operations, or supervisory role within insurance or financial services.
• Strong understanding of SLA management, client queries, and complaints resolution.
• Relevant qualifications or certifications in Business, Insurance, or Operations Management (preferred).

Responsibilities, but not limited to:

• Act as the first point of escalation for queries from account managers or clients, ensuring timely and effective resolution.
• Manage and monitor client complaints, following up to ensure cases are closed within required turnaround times.
• Oversee account manager performance, ensuring adherence to SLAs and service delivery standards.
• Conduct quarterly appraisals of account managers using defined performance metrics.
• Compile and deliver ad-hoc reports and operational insights when required.
• Assist with claims administration, including loading claims, liaising with clients, and handling incoming calls.
• Build and maintain strong relationships with branch networks, serving as the key support contact for resolving queries.
• Nurture and maintain relationships with key clients, ensuring consistent delivery of service excellence and operational support.

Please note that should you not receive a response within 2 weeks of applying, you may consider your application unsuccessful.