Our client in the manufacturing industry is seeking to appoint an experienced Roaming Store Manager to join their team based in Maitland, Cape Town.

Requirements: 

• Minimum: Diploma in Business Administration, Sales, or Marketing (NQF 6).

• Advantageous: Bachelor’s Degree in Business Administration, Sales, or Marketing (NQF 7).

• Minimum: 5 years’ experience in Retail Sales or Marketing.

• At least 3 years at Supervisory or Managerial level.

• Computer literacy (MS Office Suite and relevant retail/ERP systems).

• Knowledge of retail operations, sales administration, and marketing strategies.

• Strong understanding of inventory, stock control, and financial management.

• Familiarity with compliance, risk management, and health & safety standards.

• Proactive and action oriented.

• Willingness to travel frequently and work flexible hours (including weekends and public holidays).

Responsibilities, but not limited to:  

1. Retail Store Management (40%)

• Travel frequently between stores within the allocated region.

• Oversee daily operations to ensure smooth functioning and compliance with company standards.

• Identify customer requirements and ensure merchandise and service availability.

• Implement pricing policies, promotional activities, and clearance sales.

• Review financial and operational data to improve profitability.

• Safeguard stock, staff, and customers through security and safety measures.

• Ensure legal compliance and maintain store reputation.

• Schedule, assign, and follow up on staff responsibilities to meet store goals.

2. Sales and Business Administration (10%)

• Source and establish new customer accounts.

• Assist in credit application processes and monitor account activity.

• Track monthly sales per customer and take corrective action where required.

• Introduce and align promotional initiatives with company marketing strategy.

• Support the Operations Manager with market share growth and customer base expansion.

3. Compliance (10%)

• Operate within established company controls, procedures, and policies.

• Identify and monitor risks, ensuring risk registers are up to date.

• Report discrepancies and areas of concern to management.

• Ensure adherence to all relevant regulatory and legislative requirements.

• Provide and maintain a safe and compliant working environment across all stores.

4. Customer Service Management (20%)

• Build and maintain strong relationships with internal and external customers.

• Represent the company in stakeholder meetings.

• Resolve customer complaints promptly, ensuring minimal comebacks.

• Uphold service level agreements and compliance standards.

5. Staff Supervision (10%)

• Ensure performance agreements are signed by all employees.

• Conduct quarterly performance appraisals and set objectives.

• Identify training and development needs with HR and implement action plans.

• Drive continuous employee development and training.

• Address employee relations issues promptly and fairly.

6. Cost and Financial Control (10%)

• Contribute to the preparation and implementation of budgets.

• Monitor and control expenditure within budgetary limits.

• Identify and implement cost-saving initiatives.

• Optimize company resources to reduce operational costs.

• Monitor gross profit daily and implement corrective actions when necessary.

Please note that if you do receive a response within 2 weeks of applying, please consider your application unsuccessful.