Our client in the manufacturing industry is seeking to appoint an experienced Store Manager to join their team based in Maitland, Cape Town.

Requirements:

• Diploma in Business Administration, Sales, or Marketing (NQF 6).

• Advantageous: Bachelor’s Degree in Business Administration, Sales, or Marketing (NQF 7).

• 5 years’ experience in Retail Sales or Marketing.

• At least 3 years at Supervisory level.

• Computer literacy (MS Office Suite and other relevant systems).

• Knowledge of compliance, risk management, and financial controls.

• Understanding of retail operations and marketing practices.

• Knowledge of health, safety, and environmental standards.

Responsibilities, but not limited to:

1. Retail Store Management (50%)

• Develop, recommend, and implement strategic and operational plans for the store.

• Identify customer requirements and ensure availability of merchandise and services.

• Manage pricing policies, promotional activities, and clearance sales.

• Study trends, review financial and operating statements, and apply findings to improve profitability.

• Implement effective merchandising, advertising, and display strategies.

• Maintain security systems to safeguard stock, employees, and customers.

• Ensure the store is safe, clean, and compliant with legal requirements.

• Schedule and assign employees, monitoring work progress and results.

2. Compliance (10%)

• Operate within controls and procedures to ensure integrity of The Company.

• Identify and monitor risks within the store and maintain a risk register.

• Report discrepancies or areas of concern to management.

• Ensure compliance with regulations, policies, and frameworks to prevent fruitless, wasteful, or irregular expenditure.

• Adhere to Health, Safety, and Environmental standards, ensuring employees are trained and compliant.

3. Customer Service Management (20%)

• Build and maintain strong relationships with internal and external customers.

• Represent The Company at stakeholder meetings.

• Identify and resolve customer-related issues promptly and with integrity.

• Uphold service level agreements and compliance standards.

4. Staff Supervision (10%)

• Ensure all employees have signed performance agreements.

• Conduct quarterly performance appraisals.

• Work with HR to identify development needs and implement training plans.

• Drive continuous employee training and development.

• Address employee relations matters fairly and promptly.

5. Cost and Financial Control (10%)

• Contribute to the annual budget preparation process.

• Monitor and control expenditure within budget limits.

• Identify and implement cost-saving initiatives.

• Prevent wasteful expenditure through effective financial oversight.

Please note that if you do not receive a response within Two weeks of applying you may consider your application unsuccessful.