Our Client in the Hospitality Industry is seeking to employ a Reservationist to their team based in Addo Port Elizabeth.

Requirements:

• Previous experience in hospitality, front office or reservations.
• Minimum of 3 years’ experience in a 4- or 5-star lodge, hotel or resort environment.
• Valid driver’s license and own vehicle.
• Strong communication and customer service skills.
• Computer literate; experience with MS Office; familiarity with Xero, POS and reservation systems is advantageous.
• Willingness to work flexible hours including weekends.
• Ability to work under pressure and multitask.
• Knowledge of accommodation rates.

Responsibilities, but not limited to:

• Handle reservations, cancellations and guest inquiries via phone and email.
• Manage restaurant bookings.
• Conduct efficient check-ins and check-outs.
• Provide guests with information about accommodation, facilities and local attractions.
• Maintain accurate records and consistently deliver excellent guest service.
• Assist with administrative and front-office duties as needed.
• Welcome group guests arriving from safari drives.
• Assist in curio shop operations.

Please note that should you not receive a response within 2 weeks of applying, you may consider your application unsuccessful.