Our client, a well-established multinational PPE company, is seeking to appoint a proactive and capable Assistant Branch Manager to support and work closely alongside the Branch Manager at their Maitland branch.

This role is ideal for a hands-on leader who thrives in a fast-paced operational environment and is confident managing people, customers, and daily branch operations.

Requirements:

• Tertiary qualification or equivalent relevant work experience.

• Minimum 2 years’ experience in a management or supervisory role.

• Well-developed customer service skills.

• Strong leadership and people-management abilities.

• Excellent attention to detail and organisational skills.

• Effective delegation and team coordination skills.

• Demonstrated analytical and problem-solving abilities.

• Strong report writing and numerical skills.

• Proficient in computer applications such as Excel, Outlook, and other relevant software.

• Excellent verbal and written communication skills.

• Experience in the PPE industry will be advantageous.

Key Responsibilities (include but are not limited to):

1. Staff Supervision & Development:

   • Recruit, train, coach, and schedule branch staff.

   • Monitor performance, conduct reviews, and ensure adequate staffing coverage at all times.

   • Coordinate ongoing training and development initiatives, including booking training sessions and hosting regular update meetings.

   • Liaise with the HR department to resolve staffing matters and onboard new employees.

2. Customer Service & Relationship Management:

   • Resolve escalated and complex customer complaints professionally.

   • Provide expert product and service support.

   • Build and maintain strong customer relationships to ensure satisfaction and retention.

3. Operations Management:

   • Oversee daily branch operations and workflows.

   • Manage opening and closing procedures in line with company and regulatory requirements.

   • Ensure work is carried out efficiently and to company standards.

4. Sales Support & Performance:

   • Support the Branch Manager in sales initiatives and growth strategies.

   • Monitor KPIs and assist in achieving branch targets.

5. Compliance, Maintenance & Security:

   • Ensure compliance with company policies, regulatory guidance, and operational standards.

   • Act as an emergency contact when required.

   • Coordinate branch maintenance, upgrades, and equipment servicing.

6. Reporting & Leadership:

   • Ensure accurate and timely reporting to the Branch Manager.

   • Step in as Acting Branch Manager during absences when required.