Our client, operating in the FMCG wholesale fresh food distribution sector, is seeking to employ an Operations Controller to join their team based in Port Elizabeth.

Working hours: 06:30 – 15:30.

Requirements

• A valid driver’s licence and own reliable transport.

• Degree or Diploma in Logistics, Operations Management, Business Management, or a similar qualification.

• Minimum of 2–5 years’ experience in operations, logistics, or wholesale environments.

• Experience within fresh produce, food distribution, FMCG, or hospitality supply is highly advantageous.

• Strong understanding of:

  • Logistics and distribution.

  • Warehouse and packhouse operations.

  • People management.

Responsibilities:

Overall Business Operations

• Manage the day-to-day running of the business with minimal owner involvement.

• Ensure all operational functions run smoothly, efficiently, and profitably.

• Act as the primary point of accountability for overall operational performance.

Customer Service and Order Fulfilment

• Ensure customer orders are:

  • Accurately processed.

  • Correctly packed.

  • Delivered on time and in full.

• Proactively manage customer relationships and resolve issues or complaints.

• Maintain service levels expected within the hospitality and retail sectors.

• Monitor order accuracy, shortages, credits, and returns.

Packhouse and Preparation Operations

• Oversee packhouse and preparation teams to ensure:

  • Efficient workflow.

  • Correct handling of fresh produce.

  • Minimal waste and shrinkage.

• Ensure daily production targets are met.

• Identify and resolve bottlenecks in packing and dispatch.

• Implement process improvements where required.

Logistics and Dispatch

• Coordinate daily delivery schedules and routing.

• Ensure vehicles are loaded correctly and depart on schedule.

• Monitor delivery performance and driver conduct.

• Liaise with logistics providers or internal drivers where applicable.

People Management

• Lead, manage, and motivate operational staff.

• Ensure teams clearly understand expectations, standards, and daily priorities.

• Handle staff scheduling, performance management, and discipline where required.

• Foster a culture of accountability, teamwork, and continuous improvement.

Health, Safety, and Compliance

• Ensure the packhouse and working environment are:

  • Clean.

  • Organised.

  • Compliant with health, safety, and food-handling standards.

• Maintain accurate records relating to:

  • Health and safety.

  • Cleaning schedules.

  • Operational procedures.

• Ensure compliance with company policies and relevant regulatory requirements.

Administration and Reporting

• Maintain accurate and well-organised operational records.

• Monitor key operational KPIs, including service levels, waste, and productivity.

• Assist with stock control and operational cost management.

• Support invoicing processes, billing checks, and order accuracy.

• Work closely with finance and administration teams to ensure accurate documentation and minimal billing errors or disputes.

• Monitor business performance against company goals and targets, including service levels, efficiency, waste, and delivery performance.

• Take ownership of operational KPIs and drive corrective actions where targets are not being met.

• Report operational risks, issues, improvements, and progress against goals to the owners.

If you do not receive feedback within two weeks of applying, please consider your application unsuccessful.