Our client, a leader in medical aid schemes and financial services, is seeking to employ an experienced Senior Operations Manager to join their dynamic team based in Melrose Arch, Johannesburg.

This role offers a unique opportunity to oversee, streamline, and enhance operational performance across the Scheme, ensuring adherence to contracts, policies, and service level agreements while driving sustainable, value-based outcomes.

Awesome career opportunity awaits!

• Relevant Bachelor’s degree in Operations, Business Management, or Financial Management (essential)

• Project Management qualification – preferred

• 5–10 years’ experience in operational management, preferably within private healthcare or medical schemes

• 3–5 years’ senior management experience

• Knowledge of medical schemes laws, regulations, and statutory compliance (Act 131 of 1998)

• Sound understanding of scheme administration, managed care, and financial insurance services – advantageous

• Strong contract and project management skills

• Proficiency in data analysis, performance metrics, and operational reporting

• Excellent written and verbal communication skills

• Strong stakeholder management and networking capabilities

• Decision-making, problem-solving, and process optimization abilities

• Adaptable, results-driven, and attention to detail

Responsibilities:

Strategic Management

• Provide input into business strategy development

• Drive continuous improvement and value realization

• Develop and implement operational strategies to improve efficiency and effectiveness

• Align operations with organizational goals in collaboration with senior leadership

Operations Management

• Direct, plan, and coordinate Scheme operations

• Monitor performance and implement corrective actions

• Lead process optimization and continuous improvement initiatives

• Manage Scheme contracts, including reviews, fee adjustments, SLA adherence, and RFP requirements

• Oversee operational projects and ensure adherence to governance frameworks

Budget Management

• Participate in compilation, management, and reporting of operational budgets

• Ensure adherence to budgetary requirements

Risk Management, Governance and Compliance

• Maintain compliance with Scheme policies, regulations, and governance frameworks

• Identify, evaluate, and report on operational risks

• Ensure audit findings are remediated timely

• Monitor service provider performance against SLAs

• Maintain strategic networks to improve operational and investment opportunities

Stakeholder Management

• Maintain strong relationships with internal and external stakeholders

• Provide excellent customer service and ensure stakeholder satisfaction

• Participate in initiatives to enhance Scheme reputation and corporate image

Contract and Project Management

• Manage major operational contracts, including performance reviews, fee negotiations, and renewals

• Ensure operational projects adhere to governance frameworks and maintain proper documentation

• Implement initiatives to optimize processes and achieve cost efficiencies

Please note that if you do not receive feedback within two (2) weeks of applying, kindly consider your application unsuccessful.