Our client in the Manufacturing sector is currently looking to employ a Warranty and Aftersales Administrator to join their team based in Isando, Johannesburg.

A wonderful career opportunity awaits you!

Requirements:

• Matric or relevant qualifications.
• Minimum 2 years' experience in a similar role in Commercial Industry.
• Code 8 Licence.
• Report and Presentation skills.
• Confident and proactive approach - anticipates issues and requirements.

Responsibilities:

Warranty Claim Administration:

• Process and administer warranty claims in accordance with policies and procedures.

Claim Review and Validation:

• Review and validate warranty claims for accuracy and completeness, ensuring compliance with company guidelines.

Dealer and Customer Support:

• Provide timely and professional support to dealers and customers, responding to inquiries and resolving issues related to warranty claims.

Data Entry and Record-Keeping:

• Accurately enter warranty claim data into the company's database, maintaining up-to-date and accurate records.

Reporting and Analysis:

• Generate reports and analyse data to identify trends and areas for improvement in the warranty process.

Policy and Procedure Adherence:

• Ensure adherence to company policies and procedures, as well as regulatory requirements.

Collaboration with Cross-Functional Teams:

• Work closely with other departments, such as Technical and Parts to resolve warranty-related issues.
• General aftersales administration as required.
• Provide administrative support to the aftersales team, including data entry, filing, document management, minute-taking etc.
• Assist in coordinating schedules for customer/dealer meetings, ensuring timely and accurate service delivery.
• Handle incoming inquiries from Dealers and Customers regarding aftersales services, warranty claims, and spare parts orders, providing prompt and helpful assistance.
• Any ad hoc duties at the request of management.

Please note should you not receive a response within two weeks of applying you may assume that your application was unsuccessful.