| Description |
Requirements:
- Matric / Grade 12.
- Financial / Administration Diploma or equivalent 3-year qualification (advantageous).
- Minimum of 1–2 years’ experience in store retail administration or management.
- Experience across stock management, cash office, reporting, expense control, and customer service.
- Human Resources exposure will be an advantage.
- Proficiency in MS Office (Word, Excel, PowerPoint, Outlook).
- Experience with SAP / Unisolv / SuccessFactors is an advantage.
- Driver's license and own reliable transport is essential.
Responsibilities and expectations but not limited to:
Store Inventory:
- Manage and report on all store inventory counts, including planning, investigation, and implementation.
- Investigate and rectify negative GP values, dormant stock, and stock discrepancies.
- Ensure physical stock matches SAP inventory ledger.
- Manage shrinkage, consumables, and goods in transit within store targets.
Customer Service:
- Ensure above-expectation customer service at all times.
- Oversee customer request system and loyalty programme signups.
- Ensure accurate processing of loyalty points and prompt resolution of queries.
Cash Office and Cashiers:
- Manage all store cash resources, takings, floats, and banking in compliance with procedures.
- Investigate tender discrepancies, returns, and auto receipts.
- Ensure transaction accuracy, completeness, and internal control compliance.
- Monitor cashier productivity, service levels, and overtime spend.
- Oversee daily reconciliation, run-end signoffs, and collections procedures.
Receiving and Capturing:
- Oversee goods receiving, returns, and credits.
- Ensure accuracy and completeness of branch transactions.
- Maintain transaction integrity in compliance with internal controls.
Store Profitability:
- Assist in preparing and maintaining the store budget.
- Control and monitor expense-related items within budget.
- Ensure monthly adjustment of stock to correct GL accounts.
- Report on expense-related items to store management.
Store Administration:
- Disseminate and report information between store and departments to align goals.
- Support and facilitate audits.
- Assist the Store Manager with operational duties to optimise store efficiency.
- Drive continuous improvement initiatives within direct areas of responsibility.
- Ensure compliance with deadlines and policies.
Team Management:
- Manage HR processes, submissions, and documentation.
- Oversee workforce management systems (e.g., KRONOS).
- Implement performance management and staff development plans.
- Mentor, train, and develop team members for growth.
General:
- Maintain housekeeping and hygiene standards.
- Adhere to all policies, SOPs, and health and safety regulations.
- Ensure professional conduct, uniform, and personal appearance at all times.
Please be advised that if you do not receive a response within two weeks of applying, you may consider your application unsuccessful.
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