Requirements:

• Matric / Grade 12 required
• Bachelor's degree or higher in:
  • Automotive Engineering
  • Electronics & Electrical Engineering
  • Automation
  • or a related technical field
• 5–10 years' relevant work experience
• Minimum 3 years' experience within the automotive or telematics industry
• Strong understanding of automotive electronic and electrical systems
• Practical knowledge of vehicle CAN protocols
• Hands-on experience capturing and analysing CAN messages
• Proven ability to diagnose and resolve technical issues relating to commercial vehicle electronic control systems
• Experience with telematics units (T-BOX), dash cameras, vehicle tracking systems, or other automotive electronics will be advantageous
• Previous after-sales technical support experience preferred
• Strong customer service and communication skills
• Demonstrated experience engaging with customers and resolving technical issues in a structured manner
• Strong analytical and problem-solving abilities
• Excellent verbal and written English communication skills
• Ability to work independently and as part of a team
• Detail-oriented, proactive, and highly responsible
• Ability to work effectively under pressure in a fast-paced environment
• Strong coordination and interpersonal skills
• Valid Code 8 driver's licence

Responsibilities:

• Provide technical support for telematics products in the market
• Troubleshoot and resolve hardware and software-related issues
• Provide after-sales technical support to customers
• Attend to technical issues on-site and in the field where required
• Oversee the installation and commissioning of telematics equipment
• Develop technical solutions and standardised SOP workflows
• Investigate technical issues and provide structured root-cause analysis
• Collect technical data and analyse findings to identify recurring problems
• Communicate technical findings and recommendations to relevant internal departments
• Provide feedback to Research & Development and other stakeholders to support product improvements
• Conduct customer follow-ups and gather feedback regarding product performance and usability
• Identify common customer pain points and high-value technical requirements
• Monitor product performance following deployment
• Track and coordinate the resolution of operational and technical issues
• Assist with after-sales operations and process optimisation
• Support the standardisation of technical and after-sales processes
• Maintain strong customer relationships and ensure a high level of customer service
• Collaborate with internal teams to ensure timely resolution of technical issues
• Complete technical reports and maintain accurate records where required
• Perform any other reasonable duties assigned by management

Ideal Candidate

• Analytical and logical
• A strong problem-solver
• Confident working with automotive electronic systems
• Comfortable troubleshooting complex technical issues
• Customer-focused and professional
• An excellent communicator
• Proactive and detail-oriented
• Able to work independently with minimal supervision
• A strong team player
• Adaptable and able to work under pressure
• Willing to travel to customer sites when required

Advantageous Experience